Terms and Conditions

Last Updated: 1/23/2026

These Terms and Conditions (“Agreement”) govern the use of services provided by AOK Leads (“Agency,” “we,” “us,” or “our”) to the client or user (“you,” “your”). By accessing our website, submitting a form, or using our services, you agree to be bound by these Terms and Conditions.

1. Services Provided

AOK Leads provides professional digital marketing services and CRM software solutions. Our services include, but are not limited to:

Facebook & Instagram Advertising: Strategy, management, and optimization of advertising campaigns managed directly for the client’s business.

Advertising Assets: Guidance, setup, and management of ad creatives.

Performance Reporting: Data-driven insights and campaign performance reporting.

CRM & Marketing Automation: Access to our proprietary CRM platform, including lead management tools, automated follow-up systems, and third-party integrations.

Business Communication Tools: SMS and email communication systems designed to facilitate 1-to-1 conversational support and appointment reminders between AOK Leads and its clients, or between our clients and their own customers.

Exclusive Ownership: All leads and customer data generated via our managed services are the exclusive property of the client. AOK Leads does not sell, trade, or share client data with third parties.

Specific deliverables, timelines, and pricing are defined in a separate proposal, invoice, or written agreement.

2. SMS Messaging & Communications (Use Case Description)

By submitting your phone number through our website, forms, or booking tools, you consent to receive SMS messages from AOK Leads, which may include:

Conversational messages (Responses to inquiries)

Informational messages (Appointment confirmations and scheduling links)

Promotional messages (Updates on services and special offers)

Service-related follow-ups

Marketing or promotional messages related to our services

Messages are sent only to individuals who have explicitly provided consent.

3. Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any text message.
After opting out, you will no longer receive SMS messages unless you re-subscribe.

For help, reply HELP or contact us using the information below.

4. Message & Data Rates Disclosure

Message and data rates may apply depending on your mobile carrier and plan.
AOK Leads is not responsible for any charges incurred by your carrier.

5. Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.
SMS delivery is subject to carrier availability and network conditions.

6. Age Restriction (18+)

By using our services or submitting your information, you confirm that you are at least 18 years of age.
Our services are not intended for minors.

7. No Guaranteed Results

The Client acknowledges that:

Marketing and advertising results vary

No specific number of leads, sales, revenue, or ROAS is guaranteed

Past performance does not guarantee future results

8. Client Responsibilities

You agree to:

Provide accurate business information and required access

Ensure compliance with applicable laws and platform policies

Respond promptly to requests for approvals or materials

Delays caused by the Client may impact performance or timelines.

9. Advertising Accounts & Platform Policies

The Client owns their advertising accounts unless otherwise agreed

The Agency is not responsible for ad account suspensions or platform enforcement actions

Platform policies may change at any time

10. Fees & Payments

Fees are due as outlined in the invoice or agreement

Ad spend is paid directly by the Client to advertising platforms

Late or failed payments may result in paused services

All payments are non-refundable unless stated otherwise in writing

11. Intellectual Property

Materials created remain Agency property until full payment is received

Upon payment, Client receives a non-exclusive right to use approved materials

Agency may use anonymized results for marketing unless requested otherwise

12. Confidentiality

Both parties agree to keep non-public business and strategic information confidential unless required by law.

13. Limitation of Liability

To the maximum extent permitted by law:

The Agency is not liable for indirect or consequential damages

Total liability shall not exceed the amount paid in the previous 30 days

The Agency is not responsible for lost profits or business interruptions

14. Termination

Either party may terminate services as outlined in the agreement.

Outstanding balances become immediately due

No refunds for completed work or incurred ad spend

15. Independent Contractor

AOK Leads operates as an independent contractor and not as an employee, partner, or joint venture.

16. Privacy Policy

Your use of our services is also governed by our Privacy Policy

17. Governing Law

This Agreement is governed by the laws of the State of Florida, without regard to conflict-of-law principles.

18. Modifications

We reserve the right to update these Terms and Conditions at any time. Continued use of services constitutes acceptance of any changes.

19. Contact Information (Customer Support)

For questions, support, or assistance, contact us at:
📧 Email: [email protected]